Shaleen Sachdeva - Service Designer

WHAT I DO

I combine strategy and hands-on design to solve problems.
I work with teams to understand needs, map systems, and design experiences that deliver real impact.

Service and Systems

Mapping how a service works, end-to-end

Map the teams, processes and systems behind the screens
Design journeys and service blueprints
Facilitate co-design workshops
Help organisations deliver services that are scalable & human-centred.

UX and Interaction Design

Designing digital experiences that are intuitive and accessible

Work from wireframes through to interactive prototypes
Iterate based on feedback and testing
Make sure interfaces work the way people expect

Design Strategy

Connecting business goals with user needs

Help teams define problems clearly
Prioritise opportunities
Build roadmaps that balance what’s ambitious with what’s realistic

CASE STUDIES

Capgemini - Defra | 2024

Designing checks away from the border (ATTS)

After Brexit, new checks on animal products meant longer waits and higher costs at the border. I designed how trusted traders could do some of those checks themselves.

Capgemini - DfT | 2022

Designing EV chargepoint grants for homes and car parks (OZEV grant)

Customer and installer journeys for government EV chargepoint grants, from alpha concept to a passed GDS beta assessment.

Capgemini - Home Office | 2025

Operating model change for two asylum interventions

Mapping how teams could take on a change to a registration process.
Full case study on request.

Lebara | 2016

Lebara Play redesign

Making it easier to sign up for a streaming service, based on journey mapping and usability testing.

LET'S CONNECT

Case studies are available on request.

If you'd like to see my work or talk through a project, email me or find me on LinkedIn.

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